Our News

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Aldershot GP Lesley Rosling was one of our first cohort of the successful Empowering Engagement Programme. Each programme participant works on an engagement project throughout the six months. Lesley worked with Steve Manley and the team from Healthwatch Hampshire to improve the experience of people with mental health conditions when they attend GP services. The [...]

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Over the past few months we have had the privilege of working with people from the D/deaf communities across Brighton and Hove. Brighton and Hove Clinical Commissioning Group (CCG) and Brighton and Hove City Council (BHCC) wanted to understand the views of people who are deaf; people who are hard of hearing; people who are [...]

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Croydon Council led the way in holding a large multi-stakeholder event in September. With 80 people in the room including local people and organisations Patient and Public Involvement led a range of interactive discussions to find out what people saw as their future vision for Healthwatch. Table groups designed posters to celebrate the successes of [...]

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This seminal text was first introduced to me by a wonderful teacher, Geoff Wykurz as part of my Masters in Community Development 20 years ago. Sherry Arnstein wrote as an American housing activist in the late 1960′s. In light of recent events at Grenfell Tower, this could have been written yesterday and I would like [...]

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Here is the 2017 update of our Reading and Resources list. CLICK HERE Please let us know of any additions or errors. We hope you find this useful  

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We were delighted to be asked back by London Ambulance Service to work with them on their Insight Project. London Ambulance Service (LAS) recognises that continuous improvement of services is essential. It also believes this can be best achieved by patients, carers and staff working together; this was our starting point. Following initial enquiries, three [...]

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We have now completed the first round of our pioneering Empowering Engagement Programme with North East Hampshire and Farnham CCG. In partnership with Wessex Voices the programme started in November last year and has covered; what is engagement and why bother, collaborative commissioning, leadership, change management, personal styles and behaviours, models and methods for engagement [...]

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Engagement in Change

May 2, 2017

On the 21st April 2017 we had a wonderful opportunity to travel to the Isle of Wight and facilitate our Engagement in Change breakfast seminar. Provided as part of Wessex Voices, a partnership between NHS England and the five local Healthwatch in the area, with a remit is to support the development of good practice [...]

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On the 15th March we held an event called Supporting Patient Participation Groups in Nottingham City. The event was organised by Nottingham City CCG. The aim of the event was to share ideas on how to make the PPG more effective. This was done by: Sharing best practice Sharing experiences of PPGs across the City [...]

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Empowering Engagement is a programme developed to support the leading of change through effective patient and public engagement. The programme has been designed to ensure it not only provides a quality opportunity for staff to develop their skills but also a chance for CCGs to benefit from focused work on real-time projects, problems and service [...]

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Following on from the successful Choosing and Buying Services Guide for Commissioners published by Wessex Voices last year, there is now a shortened ‘poster’ version – click here to access it. A simple A4 fold out provides a series of principles to underpin engagement activity, a checklist for supporting people who get involved and by [...]

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Having been delivered to over 500 people over the last two years, we have refreshed our training to ensure it meets the current challenges faced by patients, the public and the NHS. With new information about Sustainability and Transformation Plans, commissioning priorities, the provider landscape and the role of regulators we always tailor the content [...]

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Following a series of events facilitated by Patient and Public Involvement, Healthwatch Kent have published their useful Healthwatch Kent Best Practice Guide to Engagement. With reducing resources, rising demand and increasing workforce pressures we know that the delivery of services as we know them will become more and more difficult. Successful change at this scale [...]

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One of our favourite projects, Wessex Voices is going from strength to strength. With the excellent support provided by the project Manager, Sue Newell and support provided through the pioneering Wessex wide Healthwatch partnership, the project has recently launched its shiny new website. You can find opportunities for getting involved, access tools and resources, find [...]

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Earlier this year we worked with 3 CCGs in North East London to undertake research and engage widely with their local populations. It is a well known fact that people sometimes go to A&E when there are other more appropriate places to seek help. The findings from the research are now informing key projects and [...]

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The Patient Experience Library have published an overview of guidance on public engagement in planning and service change, specifically to support the effective development of Sustainability and Transformation Plans including our very own Choosing and Buying Services Together: A framework for good practice and a step-by-step guide to Patient and Public Engagement in Commissioning created [...]

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Earlier this year we worked closely with three Clinical Commissioning Groups (CCGs) in North East London. Through a series of face to face meetings, a polling exercise and a stakeholder event, together with local people we created a strategy to support patient and public engagement across the three CCGs. ‘Working with people to develop the [...]

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‘How can we work better together to engage with our patients and public in Kent? Let’s get together and work it out’, was a series of three events that we organised and facilitated with Healthwatch Kent earlier this summer. The nursery rhyme about the girl with a curl right in the middle of her forehead [...]

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We were privileged to be asked by London Ambulance Service this year to engage with people who are mental health service users across the City to find out how the ambulance service could be improved for them. Supported by a range of voluntary and community sector partners, 63 people took part in 7 focus groups. [...]

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Wessex Voices, supported by PPI solutions, is a unique partnership of five local Healthwatches (Dorset, Hampshire, Isle of Wight, Portsmouth and Southampton), Help and Care (a south coast based charity), and NHS England (Wessex) and the Wessex Clinical Networks.  The project has two main aims: -       to support health colleagues to improve and share good [...]

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Wessex Voices is a partnership project between NHS England and the five local Healthwatch in the area. Starting last year we led the pilot project that culminated in a patient and public engagement in commissioning guide and a network of over 50 trained participants. The network are now actively involved in commissioning activity in primary [...]

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Our keynote presentation at Brighton Universities #Twitter4Care event focused on the experience of using twitter rather than being experts in it. The power of social media to generate interest on subjects that matter quickly and cheaply is too good an opportunity to pass up. We started the event by asking everyone there to write on [...]

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Patient and Public Involvement Ltd. has developed a package of support designed to help explore, develop and state what good looks like in relation to the functions of a Healthwatch at this crucial stage.   The package is relevant to commissioners and providers of Healthwatch as it provides evidences of success, and areas that may [...]

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This year we worked with Hounslow CCG to create a review of their patient and public engagement work in 2014-15. Patient and public involvement is a legal requirement for the NHS but Hounslow CCG believe it is also a better way to do things. They are choosing and buying services on behalf of local people [...]

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A great animated video brought to you by No More Throw Away People – voiced by Brian Blessed, this tale of blobs and squares paints an accurate picture of how co-production matters. Click to view.  

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Patient and Public Involvement has been working with a number of Clinical Commissioning Groups to provide learning and development for their patients, public and staff. “The development sessions are rooted in the commissioning cycle, exploring in depth each aspect of choosing and buying services. We top and tail the work on the commissioning cycle with [...]

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Patient Participation Groups (PPGs) are now in existence in most GP practices. From April 2015 they form part of the GP contract. PPGs can create a really useful link out to wider patient networks as most people are registered with a GP and use their GP as a first port of call. The success of [...]

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Patient and Public Involvement Solutions have recently clocked up working with their 50th Healthwatch. Established in April 2013 by the Government, Healthwatch are the consumer champion for health and social care in England and there are 152 nationally. “Healthwatch organisations are all unique in their own way, but at their heart have a common aim [...]

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Following a 6 month project working with NHS England (Wessex), the Wessex Strategic Clinical Network and the five local Healthwatch across the area (Dorset, Hampshire, Isle of Wight, Portsmouth and Southampton), we have created a practical guide to support commissioners with engaging patients and the public. Access your step by step guide to patient and [...]

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Over the last few months we have been working with the team at Healthwatch East Sussex to plan and deliver a conference on complaints. On March 26th in Hastings, the turn out was excellent with a mix of patient representatives, commissioners, providers, regulators and advocacy and support organisations. The aim of the day was to [...]

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We have really enjoyed working with West London CCG to put together a publication outlining their journey so far on public and patient engagement. The West London CCG journey so far has meant…. by providing information and advice Primary Care Navigators have made a real difference in working together with people to reduce isolation and [...]

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A third round of training for patients and the public to support them to engage in the work of local commissioners is being delivered in partnership with Healthwatch Central West London across the five CCGs in the West London Collaborative.  A partnership approach with Healthwatch, the CCGs and PPI Ltd, the course has received excellent [...]

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We are delighted to be able to congratulate the teams at Healthwatch Staffordshire (Winner) and Healthwatch East Sussex (Highly Commended) on their achivements in this years Healthwatch England Annual Conference. Engaging Communities Staffordshire (ECS) and East Sussex Community Voice (ESCV) are the organisations behind these award winning Healthwatches. Two of our favourite and most rewarding projects in the [...]

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Second up in our guest blog series is Jane McGrath. Jane is a documentary film maker and shares her insights following a trip to Kerala to make a film after sadly experiencing the very worst of mental health care that can possibly be provided in the UK and a personal realisation that the existing NHS system [...]

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We are delighted to be hosting a series of guest bloggers over the coming months. Introducing some thought provoking ideas and musings, first up is Breda Flaherty. Breda’s focus is on developing leaders and professionals in changing organisations, and she is particularly intrigued by professional cultures at work, and how these impact on the ways [...]

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An Alternative Guide to the new NHS in England – from the King’s Fund This is a really great animated video illustration (literally) for anyone on the new NHS landscape.

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Following our slot at last months Social Enterprise UK Fit for the Future conference we were approached by The Information Daily to write a feature on commissioning and delivery for social value. Our particular take on commissioning and delivering social value in UK health services was to look at it from the point of view [...]

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Patient and Public Involvement Solutions are working for a third year with London South Bank University and the Higher Education Academy to put on the Third National Conversation on Educating for Patient and Public Involvement and Engagement #E4PPI What’s it all about? With over 120 people and organisations actively participating the #E4PPI workstream the conferences [...]

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The first Adult Social Care City Summit was held on Tuesday 11 June 2013 at Hove Town Hall where residents had their say on the future of care. More than 80 people, including current service users, carers and future service users talked to us about their experiences with adult social care services at the City [...]

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Ahead of the Social Enterprise UK – Fit for the Future conference on June 17th, Jessie Cunnett has published a new paper to support her slot on the agenda. Focusing on how social enterprises can boost public and patient engagement in national health services. The paper considers how the principles of social enterprise are being used [...]

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PPI Solutions Director, Jessie Cunnett is delighted to have been asked to speak at the upcoming Social Enterprise UK, Fit for Future, Delivering Care and Value national event taking place on June 17th. She will be exploring how social enterprise is enabling patients and the public to have their voices heard in health and social [...]

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We have refreshed and renewed a range of new and existing courses to be fit for purpose within the new health and social care landscape. Courses include: Healthwatch: Entering, Viewing and Observing Services Healthwatch: Leadership, Vision and Values Community Champions Development Day Equality and Diversity Full prospectus (available to view by clicking here). PPI Solutions designs and [...]

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Healthwatch Training

January 26, 2013

We are delighted to have been referenced throughout the LGAs latest Healthwatch publication ‘Knowledge and skills and competencies for an effective local healthwatch’. Back in 2009 we worked with Help and Care to develop a series of training modules for LINks that we have delivered across the country to more than 60 LINks over the [...]

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Engaging Communities Staffordshire – the consumer champion for health and social care in Staffordshire – has now appointed its full board and is beginning to make its mark in the area. It aims to lead the way in England in demonstrating how major improvements to the quality and safety of health and social care services [...]

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How and why to engage the public and patients in the commissioning and provision of services can appear difficult because of the huge numbers of models and definitions that currently exist. However, a new publication from the national learning network for health and wellbeing boards aims to give a clear overview of the policy context [...]

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During 2011, PPI Solutions worked with the nine local authority Local Healthwatch pathfinders to help them plan their Local Healthwatch organisations. The resulting report outlines the findings from more than 75 hours of focus groups, 3,000 responses to surveys, a number of large stakeholder events, drop-ins and meetings. • PPI Solutions can help you create [...]

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